Thank you for making my house beautiful again! The experience of having your house “broken,” and needing repair, is a stressful one! I was so very grateful for how professional, responsible, courteous, and conscientious you both were throughout the entire process. Your continued presence throughout the repairs was very reassuring, and I am so very thankful that I worked with you. I will be happy to strongly recommend you to anyone who needs repairs or renovation, and would of course have you handle anything we ever need in the future.
I was very pleased with the service provided by MasterCraft Builder Group. Our rental property suffered severe water damage as a result of a toilet leak. I was so dismayed as this happened at the time of the beginning of my husband’s military deployment. However, when I spoke with Leigh Gardner of MasterCraft, she assured me that should we earn her business, her company would have the property looking as good as—if not better than, new. And that I would not have to worry. I am thrilled to convey that we went with MasterCraft. The project manager, Jay, was very experienced, professional, and timely in his responses. The work he oversaw of his crew was exceptional. The painting was neat, the colors matched perfectly, and the finishing and clean-up was impressive. Overall, I am extremely pleased with Mastercraft and am delighted they repaired our home. Working with Mastercraft enabled me to have peace in the time of a very stressful situation. I am very grateful for their professionalism and quality workmanship. Thank you.
Dr. Chanda Nicole Holsey, Fleming Island
My name is Kent Gable, and I have worked with Mastercraft Builder Group Disaster Restoration on two separate occasions during the past year, to complete needed repairs to my residence in Saint Augustine, Florida. Mastercraft Builder Group has consistently provided informative, timely, and quality repairs to my home.
I was also extremely impressed with Leigh Gardner’s professionalism, knowledge, and communication skills. Leigh also further demonstrated her expertise by working closely with my home owners insurance claims adjuster, to ensure that all aspects of the needed repairs were accounted for, and repaired properly.I will always turn to Leigh, and MasterCraft Builder Group, for any repairs or remodeling needs in the future.
MasterCraft Builder Group Disaster Restoration did an amazing job of rebuilding my home after the fire! They moved fast and effectively. All representatives were friendly and easy to work with. They even helped me upgrade in many areas. Now the house looks like new! Thanks MasterCraft!”
Leigh & Jay, As usual, superb job! Please extend our gratitude to all of your crews. You guys continue to set the bar extremely high in Jacksonville. Regards,
Mario Gonzalez Realtor / Broker / Property Manager GRI, MRP Navy to Navy Homes LLC.
I would like to thank you for your work on our home this past month. The back wall of the house was a nightmare of a situation: improperly installed windows and expansion joints by the builder, causing severe water intrusion and stucco damage. After several estimates and stucco removal we found out that not only was our stucco damaged but also the framing of the home, down to the beams, in several rooms. While trying to juggle unfinished work by a previous stucco contractor, less than cooperative home insurance representatives and unruly tenants from across the country I was directed by my property manager to MasterCraft. Leigh, Jay and their team worked swiftly and professionally on our behalf, answering texts, emails and questions promptly and always on our behalf, morning, noon and night. Their team completely restored our wall in a short timeframe, allowing us to have new tenants quickly move in and circumventing a double mortgage payment. What a blessing they have been to our family this year! Thanks MasterCraft!
Alicia Lucke, Jacksonville
When a large branch fell on my rooftop puncturing two holes through it and causing all sorts of havoc, I was distraught to say the least. My only solace throughout this difficult time was knowing that I could call Mastercraft and they would do an outstanding job, as they have done for my Mother in the past. Leigh and Jay immediately responded to retarp my roof to prevent further damages, negotiated with an adjuster on my behalf to reach an agreed detailed scope of work. The time frame of completion was perfect and was only matched by the quality of the work. I would recommend Mastercraft Builder Group to anyone who is looking for a solid company to handle their home repairs as well as give peace of mind through an unnerving process.
Shavon Botsford, Jacksonville, FL
It was great having the MasterCraft Builder Group handle the renovations after my house flooded. With my primary residence located in another city, I was worried about how it would be handled if I wasn’t there to oversee the work, but Mastercraft did a great job. They negotiated with the insurance adjuster on my behalf, put together great packages of material selections, provided detailed work scope plans and diagrams, and kept me apprised on the project’s progress throughout. I certainly would never want to have another flood in my house, but if it happens, I hope Mastercraft will be there to help. Sincerely,
James, St. Augustine, FL
As a property manager, I am thankful to have MasterCraft as a top resource for myself and my owners. I am confident my owners are in good hand with knowledgeable professionals that follow through with service and quality. Thank you for your hard work and customer satisfaction.
Shelby Heinemann, Property Manager
This is to confirm that MASTERCRAFT Builder Group completed re-roofing of my house and repainting of our house last month. Their work was done exactly as proposed and their cost was exactly as we expected. Their crew worked efficiently and professionally. We were impressed with their knowledge of the job and their desire and dedication to give the home owner a superior roof, and beautifully painted exterior. From start to finish, including follow-up visits , all was done in a professional and timely manner.
We are very pleased to highly recommend MASTERCRAFT Builder Group. This is an extremely professional well run company. I have received numerous compliments on the new roof and exterior paint job. Our 17 year-old home looks like new!!!
I really want to express my appreciation to Leigh and Jay for all their hard work and attention to detail. They are a pleasure to work with.
Dr. and Mrs. Daniel Wyzan, February 17, 2014
My Master Craft Builder experience! I was barley off the phone with Leigh Gardner and a disaster response crew was knocking on the door to tarp the roof and stop the water from coming into the bedroom. It was late on Friday night and pouring rain. Leigh sent out a crew to place drying machines in our house over the weekend. Since this was our first experience with having to go through our insurance to get approval for roof repairs, Leigh came out to help us with all the decisions and with the insurance adjuster. I was truly grateful that she was there on the day the insurance adjuster came about the roof, the adjuster only wanted to patch our roof, not replace the side that was damaged. I was not happy with this as the patch work would have been visible from the front of our house. Leigh was right there to advise what we should request from our insurance as to getting the entire side of our roof replaced with color consistent shingles.
Jay setup all repairs in coordination with our schedule, as we had planned a trip out of town to visit family before this storm damaged our home. Jay called me several times while on vacation to make sure I was aware of when the roofers were coming and when I wanted them to start on the inside of the home.
Leigh and Jay are the most professional people I have ever worked with. They are both very knowledgeable about what you need, even though I didn’t have a clue! They made a terrible and upsetting event, smooth sailing for us.
Thank you, MasterCraft Builder Group for making this experience less stressful and painful for our family.
Elizabeth & Bryan Rast, Fleming Island, FL
My property manager discovered significant water damage to my property that needed to be addressed and referred me to MasterCraft Builder Group. Your team was so professional and the attention to detail was unbelievable!!! I have owned 5 properties and have numerous ongoing issues with them and wish that I had found MasterCraft when up against larger issues. To anyone dealing with substantial repair/ damage, I whole heartedly ask you to consider MasterCraft Builders!! They will take care of your property, restore it and deal with the insurance company so you don’t have to. MasterCraft Builder Group gave me total peace of mind:) Thank you from the bottom of my heart for restoring my home to it’s true potential and beauty!!
Betsy Sheehy, Property Owner, Marsh Landing, Ponte Vedra Beach, FL